Support
How can we help?
Setup issues, bugs, billing, or Ableton connection — tell us what's going on and the VIXSOUND team will get back to you. We typically respond within 24 hours on business days; for product bugs we usually fix what we can in under 48 business hours.
In the desktop app
Already using VIXSOUND? Use Send to Support from chat to include your conversation and logs automatically.
Download the app →Frequently asked questions
What DAWs does VIXSOUND support?
Currently VIXSOUND supports Ableton Live 11 and 12 on macOS and Windows. Logic Pro and other DAWs are on the roadmap.
Does VIXSOUND work on Windows?
Yes — VIXSOUND is available for macOS 12+ and Windows 10/11 (64-bit). The Windows build is in public beta.
Something broke in the app — how do I get help?
Describe what happened in the form below (steps to reproduce and any error messages help a lot). If we can fix it, we usually will in under 48 business hours. In the desktop app you can also use Send to Support from chat.
Is my music uploaded to the cloud?
No. Audio processing (stem separation, analysis, MIDI transcription) runs entirely on your machine. Your audio files never leave your computer.
Can I cancel my subscription anytime?
Yes. Cancel anytime from your dashboard. You keep access until the end of your current billing period.
What happens when I run out of credits?
You can enable Extra Usage in settings to keep working past your plan limit, or wait until credits reset at the start of the next billing cycle.
General questions or partnerships? Contact us.