Privacy Policy

1. Introduction

VIXSOUND is operated by Vesta Creative Innovations LLC ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the VIXSOUND desktop application, website (vixsound.com), and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your email address, display name, and password (stored securely and hashed by our authentication provider, Supabase). If you subscribe to a paid plan, payment information is processed directly by Stripe — we never see or store your full credit card number.

Usage Data

We track credit usage (number of AI chat messages, stem separations, audio analyses, and MIDI transcriptions) to enforce plan limits and provide your usage dashboard. We record the type and cost of each action but not its content.

AI Chat Messages

When you send a message to the AI assistant, your text prompt is transmitted to our API server and forwarded to Anthropic (our AI provider) for processing. We do not store the content of your conversations on our servers. Anthropic processes these requests under their API terms, which prohibit using API inputs and outputs to train their models.

Audio, MIDI & Project Files

Audio processing — including stem separation, audio analysis, and audio-to-MIDI transcription — runs entirely on your local machine. Your audio files, MIDI files, DAW project files, and stems are never uploaded to our servers. We have no access to your music content.

3. What We Do Not Do

To be clear about what we will never do with your data:

• We never upload, access, or store your audio files, stems, or project files
• We never use your data to train AI models — not ours, and our AI provider (Anthropic) does not train on API data either
• We never store the content of your conversations — chat history is kept locally on your device
• We never sell, rent, or share your personal information with third parties for marketing purposes
• We never use advertising or tracking cookies

4. How We Use Your Information

• Provide and maintain the VIXSOUND service
• Authenticate your account and manage sessions
• Process subscriptions and payments via Stripe
• Track credit usage and enforce plan limits
• Send transactional emails (welcome, password reset, billing notifications)
• Improve the product, diagnose issues, and fix bugs
• Respond to support requests

5. Third-Party Services

We use the following third-party services to operate VIXSOUND:

• Stripe — Payment processing and subscription management. Stripe receives your payment details directly; we never handle your card number. Stripe Privacy Policy
• Supabase — Authentication and database hosting. Stores your account profile and credit usage records. Supabase Privacy Policy
• Anthropic — AI language model for chat functionality. Receives your text prompts for processing. Anthropic does not use API data to train models. Anthropic Privacy Policy
• Vercel — Website and API hosting. Vercel Privacy Policy
• Resend — Transactional email delivery. Receives your email address to send service-related emails. Resend Privacy Policy

6. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), hashed passwords, Row-Level Security on our database, and JWT-based authentication. All API communication between the desktop app and our servers is encrypted in transit. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information for as long as your account is active. Conversation history is stored locally on your device and is not transmitted to or stored on our servers. You can delete your conversation history at any time from within the app. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., billing records).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format
• Object to or restrict certain processing of your data
• Withdraw consent for marketing communications

To exercise any of these rights, contact us at hello@vixsound.com. We will respond within 30 days.

9. Cookies

We use essential cookies only for authentication and session management. We do not use advertising, tracking, or third-party marketing cookies.

10. International Users

VIXSOUND is operated from the United States. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer. We take steps to ensure your data receives adequate protection regardless of where it is processed.

11. Children's Privacy

VIXSOUND is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page, updating the "Last updated" date, and where appropriate, notifying you by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@vixsound.com.

Vesta Creative Innovations LLC
hello@vixsound.com